Frequently Asked Questions
1. Do I have the right to select the shop that will repair my vehicle?
It's your car and your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
2. How long will it take to repair my vehicle?
We understand the importance of returning your vehicle to you. It is never easy to be withouth your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all affect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shippig. We will give you an expected out-date provided we do not run into any parts or supplemental issues. Your advisor can give you an estimate of the time it will take to complete the repairsto your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
3. Why can't I get an estimate over the phone?
There are many factors that can greatly affect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
4. Do you provide a warranty on my repair?
Yes. We guarantees all repairs with a Lifetime Warranty on all paint work.
5. Where do I get my claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process. We will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.
6. Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
7. Who do I pay my deductible to?
If your deductible is waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
8. What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
9. If my vehicle frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
10. Can you match the paint color on my vehicle?
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints, sealers and clears. Collision Specialist has made the investment in the finest products available and placing a life time warranty on all paint work. We take special pride in our ability to match factory finishes as the final step in the restoration process.
11. Can i get other service work done while my vehicle is in the shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
12. How can i get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
13. How will i know when my vehicle repair is completed?
You will be notified when your vehicle is ready to be picked up. You can also check this website. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.